Returns & refunds
We're confident you'll be delighted with your Gifty Gadgety purchase. However, if you wish to return an item to us we have a generous 30-day extended returns policy for your convenience and peace of mind.
If for any reason you're not completely happy with your Gifty Gadgety purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened, with any product packaging intact, and we will issue a refund for the price you paid for the item.
We ask that you contact us using our email form before sending anything back to us as we cannot accept any returns that are not first approved by our Support Team and/or do not have a valid Returns Authorisation Code.
Please select the subject relevant to you.
Your message should include the following information:
- Your order number (found on the sales receipt in your parcel)
- The product(s) in question
- The date you purchased from us
- Your daytime telephone number
- The reason you wish to return the item(s)
- The nature of the fault (if applicable)
Our Support Team will respond, by email, as soon as possible - usually within 48hrs. They will provide you with your unique Returns Authorisation Code and advise you how and where to send the product(s). Your returned item must then be received by us within 7 days.
Please note: we are unable to accept returns in person at our office or warehouse.
Where possible, we test products prior to dispatch and we always ensure orders are adequately packed to obviate damage in transit. However, in the unlikely event that an item arrives damaged, with defects, or turns out to be genuinely faulty, we will replace it free of charge. Where a like-for-like replacement cannot be provided (e.g. if the item is no longer in stock) we will provide a full refund.
Important: If your parcel has clearly been damaged in transit, or appears damaged when opened, please let us know within 48hrs and, if possible, take a photograph to document the condition of the packaging before you open it. This will enable us to hold the delivery company accountable where relevant and provide you with a replacement as quickly and efficiently as possible.
If you feel an item is defective, please contact us within 30 days of receipt. If we cannot provide you with advice and/or replacement parts in order to solve the problem, we will issue you with a Returns Authorisation Code. Once this code has been provided you have 7 days to return the item/order to the address specified. Unauthorised returns and returns received outside the above timescales cannot be processed and will be rejected.
Where the returned item(s) are found to be genuinely faulty, replacement(s) or a full refund (including the delivery charge) will be issued within 7 days of receipt. When we require the item(s) to be returned to us, we will also refund your return postage (standard services only).
Please note: any item returned as faulty that shows evidence of tampering or, after testing, is found to be in normal working order, will not be eligible for replacement or refund. In this instance, we will email you with our decision before returning the item to you.
Certain product faults may be adequately rectified by the replacement of specific parts or components. We reserve the right to provide replacement parts - rather than whole items - in these circumstances. For example, on the rare occasions when EL T-shirts fail to illuminate, nine times out of ten the problem can be solved by replacing the detachable battery pack, rather than the T-shirt itself or the EL panel. This policy enables us to remedy this type of problem without incurring unnecessary cost for either party (since you then would not need to post the shirt back to us).
If an item purchased from us shows a fault outside the 30 day period please contact us and we'll do our best to help or advise.
If you wish to return an item because of a change of heart, an error on your part, or because you are unhappy with a product you have purchased from us, it can be returned within 30 days of the date on which you received it. We will issue a refund (excluding the delivery charge) providing our Returns Policy guidelines are followed.
Please note: we cannot offer exchanges for alternative products, sizes or variations.
Once you have been allocated a Returns Authorisation Code, as with faulty products (see above), you must return the item/order to the specified Returns address within 7 days. Unauthorised returns and returns received outside the above timescales cannot be processed and will be rejected.
Important: Returned items must arrive in an unused and (preferably unopened) 'as sent' condition complete with original product packaging and inclusive of any accessories and instructions.
If, after inspection, the product(s) is found to be in a fully resaleable condition, we will issue a refund (minus the delivery charge) in the same form of payment used for your initial purchase - usually within 7 days of receipt of the returned item(s).
Items returned to us in an unsatisfactory, non-resaleable condition do not qualify for a refund.
Please note: we cannot be held responsible for returned items lost or damaged in transit - they remain your responsibility until they reach us. We recommend that all returned items are adequately wrapped and packed to minimise the likelihood of damage enroute. We also suggest that items are sent via a recorded delivery service. However, it is not necessary to return items(s) via a premium or 'next day' express courier service as these methods will incur you unnecessary costs and will not result in your return being processed more quickly.
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